Claims

Claims Procedure

In the event of claim please do not hesitate to contact us for assistance on 03 9569 1200

We will receive your claims notifications, assist and advise you regarding the scope of cover and pass the information to the insurer.

If a loss adjustor is appointed we shall, with your permission, pass on your contact details and co – ordinate meetings. In the case of a major loss, we can attend the initial meeting with the loss adjustor if you wish us to.

We will promptly forward to you all claims documentation, insurance company settlement cheques and other information.

If any claims are outstanding when you terminate our appointment as your insurance broker, we will:

  • Provide details of the claim(s) to your new insurance broker so that they may continue to negotiate settlement on your behalf.